Privacy Policy

Effective date: January 13, 2025

At Relaxify AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered wellness platform.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Profile information you choose to provide
• Account preferences and settings
• Communication preferences

Health and Therapy Information

To provide our AI-powered CBT‑inspired self‑help tools, we may collect:

• Responses to therapy questionnaires and assessments
• Chat conversations with our AI therapy agents
• Progress tracking data and session history
• Mood tracking and self-reported mental health information

Technical Information

We automatically collect certain information about your device and usage:

• Device type, operating system, and browser information
• IP address and location data (if permitted)
• Usage patterns and interaction data with our platform
• Performance metrics and error logs

2. How We Use Your Information

We use your information to:

• Provide AI-powered therapy services: Deliver personalized CBT-based recommendations and support through our AI agents
• Improve our platform: Analyze usage patterns to enhance the effectiveness of our mental health tools
• Communicate with you: Send important updates, security alerts, and support messages
• Ensure platform security: Protect against fraud, abuse, and security threats
• Comply with legal obligations: Meet regulatory requirements and respond to lawful requests

3. AI and Machine Learning

Our platform uses artificial intelligence to provide personalized mental health support:

• AI Processing: Your therapy conversations and responses are processed by our AI systems to provide relevant CBT-based guidance
• Machine Learning: We use anonymized and aggregated data to improve our AI models and therapy recommendations
• Data Training: Personal conversations are not used to train our AI models without explicit consent
• Human Oversight: Our AI systems operate under appropriate human supervision and review

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With Your Consent

We may share information when you explicitly authorize us to do so.

Service Providers

We work with trusted third-party service providers who help us operate our platform, including (examples):

• Cloud hosting and data storage services
• AI and machine learning infrastructure providers
• Email communication services
• Payment processing or merchant-of-record services

Legal Requirements

We may disclose information if required by law, legal process, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent harm to users or the public
• Address fraud or security issues

Emergency Situations

If we believe there is an imminent risk of serious harm to you or others, we may contact emergency services or mental health professionals.

5. Data Security

We implement robust security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We conduct regular security assessments and updates
• Incident Response: We have procedures in place to respond to security incidents

6. Data Retention

We retain your information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our AI models and services (using anonymized data)

You may request deletion of your account and associated data at any time by contacting us at support@relaxify.ai.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of certain data processing activities

To exercise these rights, please contact us at support@relaxify.ai.

8. International Data Transfers

Your information may be stored and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

10. Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our platform
• Sending you an email notification
• Providing in-app notifications

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: support@relaxify.ai
• General Support: support@relaxify.ai

We will respond to your privacy-related inquiries within 30 days.

13. Safety and Crisis Support

Relaxify AI does not provide crisis or emergency support and is not monitored 24/7. If you are in crisis or believe you may harm yourself or others, call your local emergency number or a crisis hotline immediately.

14. Data Protection Officer

15. Cookies and Tracking

We use cookies and similar technologies to operate and improve our services:

• Essential cookies: Used for authentication, session management, security, preferences (e.g., theme and locale), and core functionality.
• Analytics cookies: We may use analytics tools (e.g., Google Analytics) to understand usage and improve the platform. Analytics data is aggregated and not used to identify you personally.

You can control cookies through your browser settings and, where applicable, in‑app settings. Disabling certain cookies may affect functionality. Some browsers offer “Do Not Track” signals; our response may vary depending on technical capabilities and legal requirements.

For users in regions with specific data protection regulations (such as GDPR), you may contact our Data Protection Officer at support@relaxify.ai for matters related to data protection and privacy.