Terms of Service

Please read these Terms of Service carefully before using the Relaxify AI application.

Effective date: July 09, 2025

These Terms of Service ("Terms") govern your access to and use of Relaxify AI.

1. Acceptance of Terms

By creating an account, starting a free trial, or using the service, you acknowledge that you have read and agree to these Terms.

2. Service Description; No Medical Services

Relaxify AI provides AI-powered wellness tools and CBT‑inspired self‑help exercises designed to support mental well-being. The service is for educational and wellness purposes only and is not medical, psychological, or clinical care, and does not diagnose, treat, or prevent any condition. It is not a substitute for professional advice, diagnosis, or treatment.

3. Eligibility

You must be at least 21 years old to use the service.

4. Free Trial, Subscription and Auto‑Renewal

  • Free Trial: We may offer a 14‑day free trial. During the trial, your payment method will not be charged.
  • Automatic Renewal: Unless you cancel before the trial ends, your subscription will automatically renew at $20/month (or as displayed at checkout) and continue to renew each billing cycle until canceled.
  • Cancellation: You can cancel at any time in your account settings. If you cancel during the trial, no charge will be made. If you cancel after the trial, your subscription remains active through the end of the current billing period and no further charges will occur.

5. Pricing, Billing and Taxes

  • Billing Cycle: Monthly in advance on the first day of each billing period following a trial (if any).
  • Taxes: Prices may exclude applicable taxes. Where required, taxes will be calculated and collected at checkout.
  • Payment Processing: Payments are processed by our third‑party payment provider acting as merchant of record or processor. By purchasing, you agree to their terms and policies.

6. Refunds and Chargebacks

  • General Policy: Due to the nature of digital services and immediate access, fees are generally non‑refundable.
  • Exceptions: We may consider refunds for verified billing errors or documented technical issues preventing access, if requested within 30 days of charge.
  • How to request: Email support@relaxify.ai with your account email, charge details, and reason. We typically respond within 5–7 business days.
  • Chargebacks: If you initiate a chargeback, we may suspend your account during investigation and may provide evidence of usage and disclosures to the payment provider.

7. Acceptable Use

You agree not to: (a) use the service for unlawful, harmful, or abusive purposes; (b) upload malware or attempt to interfere with the service; (c) scrape, reverse engineer, or misuse the AI features; (d) provide or solicit medical or crisis advice through the service; or (e) violate third‑party rights.

8. Use of Artificial Intelligence

Our AI provides wellness guidance and suggestions based on patterns in data. AI outputs may be incomplete or unsuitable for your situation. Do not rely on AI for professional, legal, or medical advice. Verify critical information and use your own judgment.

9. Account Security

You are responsible for safeguarding your login credentials and for activity under your account.

10. Intellectual Property

The service, software, and content are owned by Relaxify AI or its licensors. You receive a limited, non‑transferable license to use the service for personal, non‑commercial purposes. Do not copy, modify, distribute, or create derivative works except as permitted by law.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. We do not warrant uninterrupted or error‑free operation.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELAXIFY AI SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Safety; Not for Emergencies

The service is not monitored 24/7 and is not a crisis or emergency service. If you are in crisis or believe you may harm yourself or others, call your local emergency number or a crisis hotline immediately.

14. Termination

We may suspend or terminate access if you violate these Terms, cause risk or harm, or for suspected fraud/abuse. You may stop using the service at any time and may cancel your subscription per Section 4.

15. Changes to the Service or Terms

We may modify the service or these Terms. If changes are material, we will provide reasonable notice (e.g., in‑app or email). Continued use after the effective date constitutes acceptance.

16. Governing Law

These Terms are governed by applicable laws of your place of residence unless mandatory law provides otherwise. Venue and jurisdiction will be as provided by applicable law.

17. Contact

Questions? Contact us at support@relaxify.ai.